iProjects.in is founded with the vision of improving the customer service of insurance carriers, TPAs, and self-insured. Fantastic Customer Service coupled with efficiencies and cost containment is our motto. Our First Notice of Loss services provide 24-hour loss reporting services for Automotive, Home-Owners, General Liability, and Workman’s Compensation claims. You’ll be outsourcing with the peace of mind.

Our highly trained CSRs answer the phone in your name and skillfully, empathetically walk your customer through the transaction. They enter all information in the given intake platform, guided by the logic in the application and your unique business rules. Our CSRs adhere to scripts you establish. They know many policyholders call under stressful circumstances, so caller welfare is their top priority. They also understand the need for - and value of - call escalation. You can also fax transactions to us and our reps will perform the data entry, check for completeness and accuracy, and then “close” the transaction, setting off the appropriate back-end notifications.

Our services include

• Call centers support providing 24x7, after-hours and overflow service
• CSRs (customer service representatives) highly skilled in sensitive insurance and healthcare programs to expertly guide callers through times of need
• Customizable intake software that adapts to the most complex business rules and integrates directly with client systems

Auto Insurance - First Notice of Loss Claims

Workers Compensation - First Notice of Loss Claims